Your privacy and trust are important to us, and this Privacy Policy (‘Policy’) provides important information about how the Company handles personal data. We are committed to keeping your personal data safe and confidential both online and offline. Please read this Policy carefully and contact us on our “Contact us” page if you have any questions about our privacy practices. We may make changes to this Policy from time to time, and it is important that you check this Policy for any updates. If we make changes we consider to be important, we will let you know by placing a notice on our Website or sending you an email.

How we use the personal data we collect

We collect, use, disclose, transfer and store personal data when needed to provide our services and for our operational and business purposes as described in this Policy. You can contact us at any time with questions or concerns. We use your personal data to provide you with the services you request through the Website in order to perform our contractual obligations in relation to those services, to keep in touch with you, and to provide you with information. We may also use your personal information to market our products and services to people like you. We will notify you separately if we process your personal data for any other purpose and, if required, ask for your consent.

Creating an account and registering on the Website

When you create an account on the Website, we require you to provide your email address. We use this data to verify your identity and provide technical and customer support and send you important account, subscription, and service data.

We may send you information by email about our products, services, and offers we think would be of interest to you. The information we send you will always be in relation to the services you have requested from us, and our communications to you are because we want you to hear more about what we can offer you as our customer and to give you opportunities to use our services in a better and more frequent way. The way we communicate with you in this way is based on what is known as our legitimate interest, and we will only ever send you communications that you would reasonably expect and have a minimal impact on your privacy.

Emails are stored on our standard internal contact systems, which are secure and cannot be accessed by external parties.

Our legal obligations

We may be required to retain and use personal data to meet our internal and external audit requirements for data security purposes and as we believe to be necessary or appropriate: (a) to comply with our obligations under applicable law and regulations, which may include laws and regulations outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; (c) to monitor compliance with and enforce our Website terms and conditions; (d) to protect our rights, privacy, safety, property, or those of other persons. We may also be required to use and retain personal data after you have closed your account for legal, regulatory, and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud prevention. We also collect and process non-personal, anonymised data for statistical purposes and analysis and to help us provide a better service.

When we share personal data

We share or disclose your personal data when necessary to provide services or conduct our business operations as described below. When we share personal data, we do so in accordance with applicable data privacy laws and our internal security standards.

Below are the parties with whom we may share personal data and why.

Our third-party service providers: We partner with and are supported by service providers. We will make personal data available to our service providers only when necessary to fulfill the services they provide to us, such as software and system support; direct marketing services; cloud hosting services; advertising; data analytics. Our third-party service providers are not permitted to share or use personal data we make available to them for any other purpose than to provide services to us.

Third parties for legal reasons: We will share personal data when we believe it is required, such as:

  • To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.
  • In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
  • To protect our rights, users, systems, and services

Obtaining a copy of your personal data and correcting mistakes

We respect your right to access and control your personal data. We will respond to requests for personal data and, where applicable, will correct, amend or delete your personal data.

  • Access to personal data: We will give you access to your personal data (including a copy) on request unless any relevant legal requirements prevent us from doing so or other exemptions apply. Before providing access to you, we will ask you to prove your identity and give us sufficient information about your interaction with us so that we can locate any relevant data.
  • Correction and deletion: You have the right to correct or amend your personal data if it is inaccurate or requires updating. You may also have the right to request us to delete your personal data. If you request that we delete your personal data, this will result in the automatic closure of your account, and we will remove your personal data from active processing. However, we will be required to maintain your personal data to comply with our legal and regulatory requirements in relation to maintaining records.

Data security

We are committed to safeguarding and protecting personal data and will implement and maintain appropriate technical and organizational measures to ensure a level of security appropriate to protect any personal data provided to us from an accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data transmitted, stored or otherwise processed.

Data retention

We will only retain your personal data for as long as we reasonably require it for legal or business purposes, subject to a maximum of seven years. In determining data retention periods, we take into account local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal data, we securely delete or destroy it.

Cookies

Cookies are small text files placed on your device and are commonly used on the internet. We use cookies on the Website. To understand more about the kind of cookies we use and how you can control and delete cookies, please see our Cookie Policy.

Contacting us about this Policy or making a complaint

If you have any queries about the contents of this Policy, or wish to inform us of a change or correction to your personal data, would like a copy of the data we collect on you, or would like to raise a complaint or comment, please contact us via the ‘Contact us’ page on our Website.